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Bouncy Castles FAQs

Are inflatables safe to use?

Absolutely! As long as you follow all of the rules and regulations which are provided on set-up and provide a firm, smooth surface unto which to set the inflatable. It must be free of any surrounding hazards, such as tree branches, rocks, etc. The unit must also be supervised by a responsible adult.

Must the inflatable be supervised?

Yes, this is to keep everyone safe! The adult is responsible for adhering to the capacity maximum and weight restrictions, as well as making sure that there is no horseplay or unsafe behaviour happening which could put the safety of those on the unit at risk.  The adult must also maintain similar ages, heights and weights on the inflatable at the same time.

Each unit requires at least one adult supervisor at all times.  Adults must be at least 18 years or older and responsible.  Most slides and obstacle courses require 2 adult supervisors.  Only adults are permitted to use the Fun Food Machines, bbqs and smokers.

How long does it take to setup a unit?

Depending on the unit’s size, it can take anywhere from 15 – 25 minutes until the unit is up and fully running.

How many persons can a unit hold?

Each unit is of a different size so please check each unit’s capacity when ordering

What information do I need to know when planning a public / corporate event?

Any inflatable used at a public event or indoors; such as a festival, church picnic, school function or even a private party held at a public place must be TSSA certified. Since inflatables are governed by the TSSA (Technical Standards and Safety Authority) any unit rented for such a function must be TSSA licensed and set up by a TSSA certified company like Air Bounce Inflatables.

When planning a function please be sure that your desired items will fit in your space.  If indoors be sure to check the height of the ceiling and the height of the inflatable.  Each item on our site allows for extra clearance room.  Consider tree branches, wires, bushes, garden objects etc. and be sure that none will interfere with the inflatable.  Air Bounce Staff reserve the right to not put any item in a location which may present a hazard to the safety of those going on the unit.  It is the customer’s responsibility to make sure that the unit will safely fit.

Electrical outlets must also be considered.  Each inflatable requires electricity to operate.  How many outlets a unit requires is present on each description of a unit.  If a unit requires 2 outlets than each of those outlets requires to be on their own circuit or a breaker will blow.  We do bring along a 50′ extension cord and outlets can be no further away than that.  If this is not available than the customer will need to rent a generator.  Generators are available in our Events Section under Equipment.

Some units; such as Waterslides, require a garden hose hooked up to a constant source of water.  This must be made available by the customer.  Also some games; such as, The Fish Pond and Lucky Ducky Duck Pond require some water to fill them.  This is also the customer’s responsibility.

How do I know which units are TSSA licensed?

We have a section in our products screen which lists the TSSA Licensed Items.  Some Interactive Games are not regulated and therefore DO NOT have to be licensed so please always ask if there is something that you are interested in and it is not showing as TSSA Licensed.

Is there a delivery charge?

Yes! In order to keep our rental prices low and to compensate for the rising cost of fuel we do charge a delivery charge. The delivery charge does include set-up and tear down services.  It is a one time charge per location/event.  Please call our office to enquire about the charge to your location

What kinds of things do I need to consider when planning to rent a unit?

  • Do I have an area big enough to safely accommodate the unit free of any hazards?
  • Is the ground level flat, level and free of hazards?
  • Do I have an available power outlet no more than 50 ft. away? If not a generator can also be rented from us. Please check how many outlets are required for each unit.  This information is found in the unit’s description.  If more than one outlet is needed than each outlet must be on it’s own circuit or it will blow a breaker.
  • Am I considering a unit which is age appropriate to those attending? This can be discussed with our office staff.

Do I need to pay in full when I book a unit?

No! We will take a 25% deposit (payable by Visa or M/C) at the time of the booking. That reserves the desired unit for you. The balance will be charged to your credit card the Monday before your event.  If you are paying cash, payment must be received in the office prior to your event.

Is there HST charged on your prices?

Yes. By law we must charge HST(13%) on all of our units.

What is your cancellation policy?

Rain Policy:

Unfortunately no one can control the weather.  If you feel that the weather is not going to co-operate on the day of your party please give us a call as soon as possible ( preferably the night before) We will make every attempt to set up another date in the same calendar year provided that your items are available.  Your paid amount will transfer over to the new date.  If we are on our way to your event and you have not contacted us in regards to postponing than unfortunately payment is due and is non-refundable.  Remember the weather can be very different where we are and where your event is.  Do not assume that the weather dictates a cancellation.  We must hear from you to postpone your event!


  • If you decide to cancel your rental within 14 days prior to your event 50% of your rental contract is due
  • If you must cancel within 14 days of your event date than unfortunately 100% of the rental contract is due in full. This is a standard cancellation policy in the industry.

Smokers & BBQs FAQs

I have never smoked meat before. Do you provide instructions on how to best use the smoker?

Yes, we provide a internet link to a video which explains how to attain the best results. There is also a video on how to clean the unit.

Do I need to clean the Smoker or BBQ?

Yes, we do ask that you clean the Smoker / BBQ to the best of your ability. A cleaning fee of $75.00 will be charged if a bbq / smoker has not been cleaned to our satisfaction.